Contact Us

We’re here to help.

If you have any questions regarding your order, delivery, returns, or our products, please don’t hesitate to get in touch. Our support team will be happy to assist you.


Customer Support Hours

Monday to Friday
12:00 PM – 6:00 PM (UK time)

We aim to respond to all enquiries within one business day.


Email Support

📧 support@luminea.skin

Please include your order number (if applicable) to help us assist you more efficiently.


Live Chat

Live chat is available during support hours.

Messages sent outside business hours will be responded to on the next working day.


Order Tracking

You can track your order using the tracking link provided in your dispatch confirmation email or via our Order Tracking page.

If you have not received tracking details within a few days of placing your order, please contact us.


Returns & Refunds

For full details on returns and refunds, please refer to our Refund & Returns Policy.