Last updated: February 2026
At Luminéa, we want you to feel confident in your purchase.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be returned in its original packaging
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Proof of purchase (order confirmation or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
How to Start a Return
To initiate a return, please contact us at:
Please do not send items back without prior approval.
Returns sent without authorisation will not be accepted.
Once your request is approved, we will provide return instructions.
Damages & Issues
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery so we can assess and resolve the issue promptly.
Photographic evidence may be required.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Used or visibly worn items
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Items returned without original packaging
Exchanges
If you wish to exchange an item, please contact us first.
The fastest way to receive a replacement is to:
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Request and complete an approved return
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Place a new order separately
This ensures the quickest processing time.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
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Refunds will be issued to the original payment method
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Processing may take up to 10 business days
Depending on your payment provider, it may take additional time for the funds to appear in your account.
If more than 15 business days have passed since approval and you have not received your refund, please contact us.
Delays within the estimated delivery timeframe do not qualify for cancellation or refund.
Refunds are only issued once the returned item has been received and inspected.
Late or Missing Refunds
If you have not received your refund after the processing period:
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Check your bank account again
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Contact your card issuer or payment provider
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Contact your bank
If the issue persists, please contact us.
Shipping & Delivery Delays
Delivery timeframes are estimates only and are not guaranteed.
We are not responsible for delays caused by customs processing, carriers, or circumstances beyond our control.
For full details, please refer to our Shipping Policy.
Chargebacks & Disputes
If you experience any issue with your order, we strongly encourage you to contact our support team before initiating a chargeback.
We are committed to resolving concerns promptly and professionally.
Initiating a chargeback without prior contact may delay resolution and affect future purchasing eligibility.
Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer protection laws.
Contact
If you have any questions regarding returns or refunds, please contact us:
📧 support@luminea.skin
📍 United Kingdom (online store)