Privacy Policy

Last updated: February 2026

This Privacy Policy describes how Luminéa (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit, use our services, or make a purchase from our website (the “Site”) (collectively, the “Services”).

We are committed to protecting your privacy and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. The latest version will always be available on this page with an updated revision date.

2. Personal Information We Collect

Information You Provide Directly

We may collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and payment confirmation details

  • Customer support communications

Providing certain information is necessary to process your order and deliver our Services.

Information Collected Automatically

When you visit our Site, we automatically collect certain information through cookies and similar technologies, including:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Time spent on the Site

  • Interaction data

We may use tools such as analytics services and marketing pixels (including Meta Pixel) to understand user behaviour and improve performance.

Information from Third Parties

We may receive information from:

  • Shopify (store hosting platform)

  • Payment processors (e.g., Stripe)

  • Shipping providers

  • Analytics and advertising partners

These providers process personal data in accordance with their own privacy policies and applicable laws.

3. Lawful Basis for Processing (UK GDPR)

We process personal data based on:

  • Performance of a contract (to fulfil orders)

  • Legal obligations (e.g., tax and accounting)

  • Legitimate interests (fraud prevention, improving services)

  • Consent (for marketing communications and non-essential cookies)

You may withdraw consent at any time.

4. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Process payments securely

  • Provide shipping and returns

  • Respond to customer support enquiries

  • Improve our website and services

  • Prevent fraud and ensure security

  • Send marketing communications (where consent has been provided)

We do not sell personal data.

5. Sharing Personal Information

We may share personal data with:

  • Payment processors

  • Shipping and fulfilment providers

  • IT and hosting providers

  • Analytics and advertising partners

  • Legal authorities when required by law

All third-party service providers are required to process data securely and in accordance with data protection laws.

6. Cookies

We use cookies and similar technologies to enhance functionality, analyse performance, and support marketing efforts.

You can manage cookie preferences via our cookie consent banner.

For more information, please refer to our Cookie Policy.

For Shopify cookies, visit:
https://www.shopify.com/legal/cookies

7. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this Policy

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

When data is no longer required, it is securely deleted or anonymised.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights (UK & EEA)

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent

  • Lodge a complaint with a supervisory authority

To exercise your rights, contact us at:
📧 support@luminea.skin

10. International Transfers

Your data may be processed outside the United Kingdom, including in the United States.

Where transfers occur, we rely on legally recognised safeguards such as Standard Contractual Clauses or equivalent mechanisms.

11. Children’s Data

Our Services are not intended for individuals under the age of 18.
We do not knowingly collect personal data from children.

12. Contact

If you have questions about this Privacy Policy or your personal data:

📧 support@luminea.skin
📍 United Kingdom (online store)